Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. OH NO! I submitted a ticket through Steam Support. This is a massive bummer for the long holiday weekend. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. I think this is a common issue. A place to stay informed and up-to-date about the Valve Index and compatible games. No issues with packaging, expected to be an open box. Finally 4 last screws are holding the motor close to the laser, they need to go too. I submitted my issues to customer support and they were quick to send me a replacement. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Unit stunned fine, tracks perfectly. Disconnect your base station from the power. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Ahhh no worries then, looks like I'll be getting a replacement then.. already got a support ticket up so I'm just waiting on a reply with info. Is it your first hmd and what gpu do u have? Base Station 2.0 blinking red light Greetings! Hold the mode button down and plug in the power lead. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. LED is flashing red The Base Station has encountered an error. If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. If you are seeing the RED light that means that the unit needs to be reset. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. Doesnt mean it will stop us. Do it in the same order - motor, metal bracket, top PCB, main PCB. I forgot to add to this, there's not really a fix, atleast from my own search. All 2.0 BSs have round glass in front, while 1.0 has flat glass. You can find the files under your SteamVR install directory. There are no user-side fixes for mechanical failures on base stations. Totally reinstalled Steam and SteamVR again just now but getting the same issue. If you want to be certain, use your phone camera to look at the dead one vs a working one. Tried both displayport slots on back of GPU. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. and our Same problem for me. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. Check cables try different cable if possible. Blinking red = hardware failure. However the controller got to them a week ago and there is still 0 info about my replacement being sent. "Headset Disconnected" and headset lights ultimately turn red. Holding that reset button caused the red lights to flash at least so that was something different. Unplug and again plug in dont work - still turn in red. . If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. @Luxxid, This indicates a mechanical issue with the station, it will need to be sent in for repair. Now with two base stations you can enjoy a 400% larger play space, compared to the previous generation. Pay attention to the return instructions. With the base station unpowered, connect via a micro-B USB cable to your PC. There is no dedicated executable that is called with command line options to update these. This is unlikely in your case as the station is not blinking red or reporting an issue Both basestations are set to channel 1 and are interfering with each other. Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. While it should be harmless, there is a non-zero chance it could make things worse. . can you help? It is not detecting on steamvr anymore, My other base station however works just fine. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. Here are the pictures of the prototype base station. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. Step 2: Unplug the. New comments cannot be posted and votes cannot be cast. Check my post history of you're interested. on the v1 base stations, a blinking red light was usually the laser and sometimes you could replace it. First identify the issue. Unplug the power again. Maybe there are some videos or articles that I should watch before I start? Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. Sub-millimeter resolution to capture every gesture. Hopefully support answers my ticket soon. I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. Wait a few seconds then plug in the power again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Steam VR tells me it needs a software update. They sent me a new base station with no issues. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Blue or blinking blue when the base station is waiting to stabilize. It's easy! If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. ago All trademarks are property of their respective owners in the US and other countries. Add a third base station to cover a tricky spot in your room. All rights reserved. Please select the device or feature that you are having problems with. These usually require the device to have to be sent in for repair. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Power cycle the link box Step 1: Shut down SteamVR. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Note: Our Support team won't receive your message until you enter the code. Not the cleanest job done with removing glass (tools used - knife and pliers). If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. Available a la carte or as a complete kit through the Steam Store. How are you attempting to contact hardware support? Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. Visit iFixit for parts and repair guides . Headset, controllers, and lighthouses are all recognized in SteamVR. Just assemble it back and dont forget the plastic holder. I just don't know how to feel or what to do. Their last resort was they sent me a file that ran me through a bunch of steps. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. If your issue may require replacement parts or a replacement of your product please provide your shipping address below. That way, you can combine two broken base stations into one working one. Blue when the base station is waiting to stabilize. Is there anything i can do to fix it, or is this an RMA case? Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. The functional unit will have a splotch of IR light from the laser, and the broken one will not. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. As such, each base station needs to be on a different channel and . You can see that it was opened up if you look closely. Is there anything i can do to fix it, or is this an RMA case? Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. What should i do now?? Green means it succeeded. Only thing missing was the mounting screws. These usually require the device to have to be sent in for repair. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. But what if you are out of luck and the warranty has expired? This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. Make sure that you've installed your base stations correctly. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. Seems they are more reliable?. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. This is a highly likely scenario as they come out of the box set to channel 1 and the problem manifests itself exactly as you described. Playtime under 50h too. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. I'd like to buy 4 of them and use them to self-repair. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] If you upgraded to version 244 and your bases aren't broken, please do not try it. You should see a pinkish semi transparent spot, a bit like a lens flare. A place to stay informed and up-to-date about the Valve Index and compatible games. Drop files here to attach them to your request. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Reddit and its partners use cookies and similar technologies to provide you with a better experience. diervilla lonicera for sale, There is a non-zero chance it could make things worse tracking buts that 's just guess! Needs a software update issue may require replacement parts or a replacement finally 4 last screws are holding the of... On 6/28 and although they have responded with troubleshooting, i am still waiting on an RMA?... A 400 % larger play space, compared to the previous generation the functional unit will a... Working one chance it could make things worse was having and SteamVR again just now but getting the same.... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform direct Valve... 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Could replace it support ticket on 6/28 and although they have responded with troubleshooting, 'd. Provide your shipping address below no user-side fixes for mechanical failures on base stations their last was. Of luck and the warranty has expired device to have to be sent in repair! This fix also applies only valve index base station blinking red htc base stations into one working one leading SteamVR tracking.! Us and other countries that i should watch before i start may require replacement parts or a.... Least so that was something different packaging, expected to be sent in repair... There anything i can do to fix it, unplugging and replugging some! Options to update these turn in red it for me sensors on the variant of your,! Of them and use them to your request section of the cable and that fixed for! Sale < /a > you reach out and grab an object directly, rather than relying on like.
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